Terms and Conditions

Last updated: 15 May 2026

These Terms and Conditions govern use of the Cozee Furniture website and enquiries or orders made through this website. They are written for a Hong Kong furniture business and should be read together with any written quotation, invoice, contract or project agreement issued by Cozee Furniture.

Business Information

Cozee Furniture
Suite 1504 Cameron Commercial Center, 458-468 Hennessy Road, Causeway Bay, Hong Kong, China
Email: info@cozeefurniture.com

Website Use

You may use this website for lawful purposes only. You must not misuse the website, attempt unauthorised access, interfere with its operation, upload harmful code, or use the website in a way that infringes the rights of Cozee Furniture or any third party.

Product Information

We aim to present product descriptions, images, specifications and availability honestly and accurately. Furniture colours, finishes, textures and dimensions may vary due to materials, screen settings, photography, lighting, production tolerances and customisation. Final specifications should be confirmed in the written quotation, invoice or project documentation.

Quotations and Orders

Website enquiries do not create a binding order. A binding order is formed only when Cozee Furniture accepts the order in writing and any required deposit or payment terms are satisfied. Quotations may be subject to validity periods, stock availability, material availability, site measurements and final design confirmation.

Custom Furniture

Custom-made furniture is produced according to approved specifications, drawings, measurements, materials and finishes. Customers are responsible for reviewing and approving details before production. Changes requested after approval may affect price, lead time and feasibility.

Pricing and Payment

Prices, deposits, balance payments, taxes, delivery charges and installation charges will be stated in the applicable quotation, invoice or written agreement. Unless expressly stated otherwise, prices shown or discussed are subject to confirmation before order acceptance.

Delivery and Installation

Estimated delivery or installation dates are provided in good faith and may be affected by production schedules, material supply, shipping, building access, site readiness, weather, public holidays or other events outside reasonable control. Customers must ensure accurate delivery information, safe access and site readiness where installation is required.

Inspection and Issues

Customers should inspect delivered or installed items promptly and notify Cozee Furniture of any visible damage, shortage or material issue as soon as reasonably practicable. We will assess reported issues and, where appropriate, arrange repair, replacement, adjustment or another reasonable remedy.

Returns and Cancellations

Return, cancellation and refund arrangements depend on the order type and written agreement. Custom-made, made-to-measure, special-order or installed items may not be cancellable or returnable once production or procurement has started, except where required by applicable law or expressly agreed in writing.

Intellectual Property

Website content, images, layout, text, logos and design materials belong to Cozee Furniture or its licensors unless otherwise stated. You may not copy, reproduce, publish or commercially use website content without prior written permission.

Third-Party Services

The website may include third-party services such as maps, analytics, embedded forms, payment links or social media features. Use of those services may be subject to third-party terms and privacy practices.

Limitation of Liability

To the extent permitted by applicable law, Cozee Furniture is not liable for indirect, incidental or consequential loss arising from use of the website or delay or inability to access the website. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Hong Kong Consumer and Trade Practices

Cozee Furniture aims to conduct business honestly and avoid false, misleading or incomplete product information. These Terms are intended to operate consistently with applicable Hong Kong laws, including consumer and trade description requirements where relevant.

Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong shall have jurisdiction unless otherwise agreed in writing.

Contact

For questions about these Terms, contact info@cozeefurniture.com.